Shipping policy
SHIPPING POLICY
At Essencex Fragrance, we are committed to delivering your orders quickly, safely, and reliably.
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1. Processing Time
All orders are processed within 1–2 working days after payment confirmation.
Orders are not processed on Sundays or public holidays.
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2. Delivery Time
- Lagos & nearby areas: 1–3 working days
- Other states in Nigeria: 2–5 working days
Delivery times may vary slightly depending on your location and logistics conditions.
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3. Pickup Option
You can choose to pick up your order at our store:
📍 13, Kade Complex, Osogbo 230103, Nigeria
Pickup orders are usually ready within 2–4 working days.
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4. Delivery Coverage
We currently deliver nationwide across Nigeria.
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5. Shipping Fees
Shipping fees are calculated at checkout based on your location.
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6. Order Tracking
Once your order has been processed, you will receive updates regarding your delivery status.
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7. Delays
While we aim to meet all delivery timelines, delays may occasionally occur due to:
- High order volume
- Courier/logistics issues
- Unforeseen circumstances
We appreciate your patience in such cases.
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8. Incorrect Address
Please ensure your shipping details are correct before placing your order.
If you notice an error, contact us immediately at:
📧 support@essencex.ng
We can only make changes before the order is shipped.
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Contact Us
For any delivery-related questions or support (Link to contact page)
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Thank you for choosing Essencex Fragrance — where luxury meets reliability.