FAQ's
FAQ’S
What currency are your prices in?
All prices on our store are listed in Nigerian Naira (₦).
---
Are your perfumes original?
Yes, all our products are 100% authentic and original. We carefully source premium fragrances to ensure quality, longevity, and satisfaction.
---
How long does delivery take?
- Lagos & nearby areas: 1–3 working days
- Other states: 2–5 working days
We aim to deliver your order as quickly as possible.
---
Do you offer pickup?
Yes, pickup is available at our store location:
📍 13, Kade Complex, Osogbo 230103
Orders are usually ready within 2–4 days.
---
Can I return a product?
Yes, we accept returns if:
- The item is damaged or defective
- You contact us within 48 hours of delivery
Returned items must be unused and in original packaging.
---
Can I cancel my order?
Yes, you can cancel your order before it is shipped.
Once shipped, cancellation is no longer possible.
---
I entered the wrong address, what should I do?
Please contact us immediately at:
📧 support@essencex.ng
We can update your address if the order hasn’t been shipped yet.
---
Do you offer nationwide delivery?
Yes, we deliver across Nigeria.
---
How do I track my order?
Once your order is confirmed and shipped, you will receive updates regarding your delivery.
---
I’m looking for a perfume that’s not on your website
You can use our VIP Request service to request any perfume you want, and we’ll source it for you.
---
Need more help?
We’re always here to assist you.
📧 support@essencex.ng
We typically respond as quickly as possible.