Refund policy
REFUND POLICY
At Essencex Fragrance, customer satisfaction is very important to us. We take pride in delivering high-quality, authentic fragrances. Please review our refund and return policy
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1. Returns & Eligibility
We accept returns only under the following conditions:
- The item is damaged, defective, or incorrect
- You contact us within 48 hours of receiving your order
To be eligible for a return:
- The item must be unused and in its original packaging
- Proof of purchase (order confirmation) must be provided
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2. Non-Returnable Items
For hygiene and authenticity reasons, we do not accept returns for:
- Opened or used perfumes
- Change of mind after delivery
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3. Refund Process
Once your return is received and inspected:
- If approved, your refund will be processed
- Refunds are issued to your original payment method
- Please allow 3–7 working days for the refund to reflect
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4. Return Shipping
- If the issue is from our side (damaged, wrong item), we will cover the return cost
- For other approved returns, the customer may be responsible for return shipping fees
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5. Order Cancellation
- Orders can be cancelled before they are shipped
- Once shipped, orders cannot be cancelled
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6. Damaged or Wrong Item
If you receive a damaged or incorrect product, please contact us immediately with:
- Your order number
- Clear photos of the item
📧 support@essencex.ng
We will resolve the issue as quickly as possible.
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7. Late or Missing Refunds
If you haven’t received your refund after the stated time:
- Check with your bank/payment provider
- Then contact us for assistance
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Contact Us
For any questions regarding returns or refunds:
📧 support@essencex.ng
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We are committed to ensuring you have a smooth and confident shopping experience with Essencex Fragrance.